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In the 2010 legislative session Substitute Senate Bill 6202 was passed, which requires financial institutions operating in Washington State to train their employees on recognizing vulnerable adult abuse.
All financial institutions with operations in Washington State are required to train their customer service employees; it is up to each institution to ensure the training gets done. There are no reporting requirements and no agency will be regulating compliance.
If your institution has developed your own training on this subject is should at least cover the following topics: